Privacy policy

When you shop at Montravo, you are trusting us with your personal information. We take that responsibility seriously and want to be completely transparent about what data we collect, why we need it, and how we keep it safe.

The Information We Collect

To provide you with a smooth shopping experience, we gather a few different types of information when you visit our store or make a purchase:

  • Order Information: When you place an order, we collect your name, billing address, shipping address, email address, and phone number. Since we operate heavily on Cash on Delivery (COD) and direct transfers, we collect the necessary transaction details to confirm and process your payments securely.

  • Device Information: Automatically, we collect basic details about how you access our store—such as your IP address, browser type, time zone, and the specific pages you view.

  • Communication Data: If you reach out to our support team, we keep a record of that conversation so we can help you more effectively in the future.

How We Use Your Data

We don't collect information just to have it. We use your details specifically to:

  • Fulfill Your Orders: To pack, ship, and deliver your items to the correct address, and to arrange COD or transfer payments.

  • Keep You Updated: To send order confirmations, shipping tracking numbers, and important updates regarding your purchase.

  • Improve Our Store: By understanding how visitors use our website, we can optimize the layout, fix bugs, and make shopping easier for everyone.

  • Protect Against Fraud: We screen orders for potential risk or fraudulent activity to keep our store safe.

Who We Share Your Information With

We respect your inbox and your privacy—we never sell your personal information to third parties. We only share your data with trusted partners who help us run our business:

  • Service Providers: We share necessary details with our shipping carriers (so your package actually reaches you) and our website hosting platform to keep the store running smoothly.

  • Legal Compliance: If required by law, we may share information to comply with a subpoena, search warrant, or other lawful requests to protect our rights.

Cookies and Tracking

Like most online stores, Montravo uses "cookies." These are tiny text files saved to your device that help our website remember you. They keep track of what is in your shopping cart and help pages load faster the next time you visit. You can always disable cookies in your browser settings, though it might make navigating our store a bit less seamless.

Your Privacy Rights

You have total control over your personal data. If you are a resident of certain regions (like the EU or California), you have specific rights, but we extend these basic courtesies to all our customers:

  • You can ask us to show you the personal information we hold about you.

  • You can request that we correct, update, or completely delete your data from our systems.

If you would like to exercise any of these rights, simply drop us an email!

Changes to This Policy

As our business grows and evolves, we might occasionally update this privacy policy to reflect new practices or legal requirements. Any major changes will be posted right here on this page.

Get In Touch

If you have any questions about how we handle your privacy, or if you want to request an update to your data, we are always here to chat.

  • Email: support@montravo.shop

  • Phone: +1 860-456-8888

  • Address: 129 Union St, Willimantic, Connecticut 06226, United States

  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)