Shipping policy

At Montravo, we aim to make your shopping experience as seamless as possible — from checkout to delivery. This Shipping Policy explains how we process and ship orders within the United States, along with estimated timelines and important details you should know before placing an order. By placing an order with us, you agree to the terms outlined below.

1. Shipping Rate

We currently offer Standard Flat Shipping for all orders within the U.S.

  • Flat Rate: $6.99 per order, regardless of order size

2. Order Processing & Delivery Timeline

Your order goes through two stages before it reaches you: handling (preparing your order) and transit (the time it travels with the carrier).

  • Order Cut-off Time: 5:00 PM ((GMT-5) (Eastern Time – New York)
  • Handling Time: 1-2 Business Days
  • Transit Time: 4-7 Business Days
  • Estimated Total Delivery Time: 5-9 Business Days

Orders placed after the daily cut-off time will begin processing the next business day. Delivery timelines may vary slightly depending on your location and carrier availability.

3. Carriers We Work With

Your order will be shipped using one of the following trusted carriers, depending on your location and what's available at the time of shipping:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

Once your order ships, you'll receive a confirmation email with tracking details and the name of the carrier handling your delivery.

4. Updating Your Shipping Address

Once an order enters transit, we're unable to make changes to the delivery address. If you need to update your shipping address, please reach out within 24 hours of placing your order at support@montravo.shop, and we'll do our best to accommodate the change before processing begins.

5. Order Cancellations

Changed your mind? No problem. You can cancel your order any time before it has been dispatched. Once an order has shipped, it can no longer be cancelled — in that case, please refer to our Return & Refund Policy for next steps.

6. Damaged Parcels in Transit

If your parcel arrives visibly damaged:

  • If possible, decline the delivery at the time of drop-off and notify our support team right away
  • If the parcel was delivered without you present, please contact us as soon as you notice the damage so we can guide you through the next steps

We'll work with you to arrange a replacement or refund depending on the situation.

Need Help?

Have a question about your shipment? We're here to help.

Customer Support

📍 Physical Address: 517 Broadway, New York, NY 10012, USA
📞 Phone: +1 212-749-3029
✉️ Email: support@montravo.shop
🕐 Business Hours: Mon – Fri | 9:00 AM – 08:00 PM (GMT-5)